law consultancy office
t&p hukuk danışmanlık bürosu | tüketici hukuku danışmanlığı

tokbaş & partners

consumer law in tourism sector

for companies :

for persons :

Tourism Sector is a sector where the consumers working for the entire year make transactions in order to relax mentally and physically especially during summer and intermediate holiday periods and therefore it is a sector with a great spiritual impact on the consumers yet no spiritual compensation of problems is accepted.  Many consumers have great expectations from the tourism sector and conflicts between the consumer's actual vacation and dream vacation will result in big problems. Thus, both organizations in the sector and consumers must have a good knowledge of consumer rights in the tourism sector and take measured in advance.


tokbaş & partners provides consumer law service to hotels, package tour operators and other companies and persons engaged in the tourism sector thanks to its command of consumer law in the tourism sector.   These services are detailed individually for companies and persons. We also defined individual subcategories for our services for companies, namely  “protective/preventive advocacy, process consultancy and official attorneyship”    Services offered by tokbaş & partners in this area can be detailed as follows:


Protective / Preventive Advocacy Services:


1.       Conduct trainings for company managers and relevant personnel on "consumer law and practices in tourism sector"

2.      Organize consumer law training for company branches and provide personnel training across Turkey

3.      Draft tourism agreements subject to the field of Consumer Law as per the legislation and practices

4.      Draft tourism sector documentation used in consumer transactions as per the legislation and practices

5.      Provide opinions and create legal reports on new tourism sector practices

6.      Ensure legal control of trade advertisements and announcements prior to publication as per consumer and advertisement legislation as well as administrative practices

7.      Ensure legal control of commercial practices under the scope of  the provisions relating to "unfair commercial practices"

8.      Due diligence

9.      Legislation review and weekly legislation report on the tourism sector

10.   Review the decisions of administrative and regulatory committee; weekly report on the decisions of administrative and regulatory committee related to tourism sector



Process Consultancy Services:


1.       Monitor tourism agreements and express opinions on contractual discrepancies

2.      Monitor tourism sector practices and other documents and express opinion on the discrepancies resulting therefrom

3.      Express opinion on discrepancies relating to trade advertisements and announcements

4.      Express opinion on the resolution of issues encountered in consumer law legislation

5.      Give response to requests for verbal and written legal opinion

6.      Take initiatives and express opinion required for resolution of differences in interpretation or problems resulting from consumer law between relevant administrative bodies and the company

7.      Provide mediation-reconciliation services between the company and consumers

8.      Establish and maintain a consumer compliant hotline

9.      Create templates for pleas to be written to Consumer Courts and Consumer Arbitration Boards considering different problems and possibilities

10.   Control and compliance check for the pleas written to the attention of Consumer Courts and Consumer Arbitration Boards

11.    Control and compliance check for the pleas to be written and documents to be submitted about consumer law to administrative bodies

12.   Management of the process of inspector audit by the Ministry of Customs and Trade




Official Attorneyship Services:


1.       Ensure representation of the company and follow-up of its files at Consumer Arbitration Boards

2.      Ensure representation of the company and follow-up of its files at Consumer Courts

3.      Ensure representation of the company and follow-up of its files at administrative bodies

4.      Actions for nullity for administrative fines imposed as part of  TKHK

5.      Follow-up of company's debts and receivables





1.       Follow-up of lawsuits arising from accommodation agreements

2.      Follow-up of lawsuits arising from package tour contracts

3.      Lawsuits for monetary and spiritual damages arising from defective accommodation and package tour services

4.      Claims for damages arising from acts in breach of competition law in the tourism sector

5.      Claims for damages arising from manipulative ads and unfair commercial practices in the tourism sector