law consultancy office
t&p hukuk danışmanlık bürosu | tüketici hukuku danışmanlığı

tokbaş & partners

consumer law in electronics industry 

for companies :

for persons :

As a highly fast-developing and evolving industry in our modern era of information and technology, the Electronics Industry is an industry which often involves direct contact with consumers and therefore almost completely depends on consumer law. Besides, it is one of the sectors involving higher numbers of consumer problems and complaints due to its nature. Considering that today's average consumer owns at least one computer, a telephone, a television, a fridge, a washing machine, a dishwasher, a vacuum cleaner, an iron, a hair dryer and an air conditioner; that they replace these items every 5 years on average; and that an average consumer purchases minimum 10 electronic items every five years, and looking at the prices of these transactions, it is easy to recognize how basic and essential these goods are for the life consumers and therefore the extent of the scope of consumer law in the electronics industry. Since electronics are essential for communication and for maintaining our life habits, legal issues to be experienced in this sector are likely to reduce life quality of consumers. Thus, it is also a fight for market presence for companies operating in this industry to raise the bar in customer satisfaction and to have good understanding of law and to observe the rules in a full and complete manner.   


tokbaş & partners provides consumer law service to companies and persons engaged in the electronics industry including white goods, mobile phone, electrical small home appliances, electrical kitchen appliances, TV, and computers thanks to its command of consumer law in the electronics industry. These services are detailed individually for companies and persons. We also defined individual subcategories for our services for companies, namely  “protective/preventive advocacy, process consultancy and official attorneyship”. Services offered by tokbaş & partners in this area can be detailed as follows: 


Protective / Preventive Advocacy Services:


1.       Conduct trainings for company managers and relevant personnel on "consumer law and practices in electronics industry"

2.       Organize consumer law training for company branches and provide personnel training across Turkey

3.       Draft electronics agreements subject to the field of Consumer Law as per the legislation and practices

4.       Draft electronics industry documentation used in consumer transactions as per the legislation and practices

5.       Provide opinions and create legal reports on new electronics practices

6.       Ensure legal control of trade advertisements and announcements prior to publication as per consumer and advertisement legislation as well as administrative practices

7.       Ensure legal control of commercial practices under the scope of  the provisions relating to "unfair commercial practices"

8.      Due diligence

9.       Legislation review and weekly legislation report on the electronics industry

10.   Review the decisions of administrative and regulatory committee; weekly report on the decisions of administrative and regulatory committee related to electronics industry




Process Consultancy Services:


1.       Monitor electronics agreements and express opinions on contractual discrepancies

2.       Monitor electronics industry practices and other documents and express opinion on the discrepancies resulting therefrom

3.       Express opinion on discrepancies relating to trade advertisements and announcements

4.       Express opinion on the resolution of issues encountered in consumer law legislation

5.       Give response to requests for verbal and written legal opinion

6.       Take initiatives and express opinion required for resolution of differences in interpretation or problems resulting from consumer law between relevant administrative bodies and the company

7.       Provide mediation-reconciliation services between the company and consumers

8.      Establish and maintain a consumer compliant hotline

9.       Create templates for pleas to be written to Consumer Courts and Consumer Arbitration Boards considering different problems and possibilities

10.   Control and compliance check for the pleas written to the attention of Consumer Courts and Consumer Arbitration Boards

11.    Control and compliance check for the pleas to be written and documents to be submitted about consumer law to administrative bodies

12.    Management of the process of inspector audit by the Ministry of Customs and Trade





Official Attorneyship Services:

1.       Ensure representation of the company and follow-up of its files at Consumer Arbitration Boards

2.       Ensure representation of the company and follow-up of its files at Consumer Courts

3.       Ensure representation of the company and follow-up of its files at administrative bodies

4.       Actions for nullity for administrative fines imposed as part of  TKHK

5.       Follow-up of company's debts and receivables







1.       Follow-up of lawsuits arising from defective product

2.       Product liability claims due to other damages caused by the defective goods

3.       Lawsuits for monetary and spiritual damages arising from defective goods

4.       Follow-up of debts and receivables to and from companies selling electronics

5.       Claims for damages arising from acts in breach of competition law in the electronics industry

6.       Claims for damages arising from manipulative ads and unfair commercial practices in the electronics industry