law consultancy office
t&p hukuk danışmanlık bürosu | tüketici hukuku danışmanlığı

tokbaş & partners

consumer law in education sector

for companies :

for persons :

Education Sector is a key sector even it keeps a low profile within the consumer law. Because the target audience of the education sector is directly consumers. While people often mention that education is sacred and must be offered as a non-profit public service, it is today an undeniable fact that education is regarded as a commercial element and naturally those educated are consumers who receive education service, considering the operational structure of foundation universities as well as private schools and training centers.


tokbaş & partners provides consumer law service to foundation universities, private schools, training centers, various courses and other companies and persons engaged in the education industry thanks to its command of consumer law in the education industry. These services are detailed individually for companies and persons. We also defined individual subcategories for our services for companies, namely  “protective/preventive advocacy, process consultancy and official attorneyship”. Services offered by tokbaş & partners in this area can be detailed as follows: 

Protective / Preventive Advocacy Services:


1.       Conduct trainings for company managers and relevant personnel on "consumer law and practices in education sector"

2.       Organize consumer law training for company branches and provide personnel training across Turkey

3.       Draft education agreements subject to the field of Consumer Law as per the legislation and practices

4.       Draft educational documentation used in consumer transactions as per the legislation and practices

5.       Provide opinions and create legal reports on new education practices

6.       Ensure legal control of trade advertisements and announcements prior to publication as per consumer and advertisement legislation as well as administrative practices

7.       Ensure legal control of commercial practices under the scope of  the provisions relating to "unfair commercial practices"

8.      Due diligence

9.       Legislation review and weekly legislation report on the education sector

10.   Review the decisions of administrative and regulatory committee; weekly report on the decisions of administrative and regulatory committee related to education sector


Process Consultancy Services:


1.       Monitor education agreements and express opinions on contractual discrepancies

2.       Monitor education sector practices and other documents and express opinion on the discrepancies resulting therefrom

3.       Express opinion on discrepancies relating to trade advertisements and announcements

4.       Express opinion on the resolution of issues encountered in consumer law legislation

5.       Give response to requests for verbal and written legal opinion

6.       Take initiatives and express opinion required for resolution of differences in interpretation or problems resulting from consumer law between relevant administrative bodies and the company

7.       Provide mediation-reconciliation services between the company and consumers

8.      Establish and maintain a consumer compliant hotline

9.       Create templates for pleas to be written to Consumer Courts and Consumer Arbitration Boards considering different problems and possibilities

10.   Control and compliance check for the pleas written to the attention of Consumer Courts and Consumer Arbitration Boards

11.    Control and compliance check for the pleas to be written and documents to be submitted about consumer law to administrative bodies

12.    Management of the process of inspector audit by the Ministry of Customs and Trade





Official Attorneyship Services:

1.       Ensure representation of the company and follow-up of its files at Consumer Arbitration Boards

2.       Ensure representation of the company and follow-up of its files at Consumer Courts

3.       Ensure representation of the company and follow-up of its files at administrative bodies

4.       Actions for nullity for administrative fines imposed as part of  TKHK

5.       Follow-up of company's debts and receivables





1.       Follow-up of lawsuits arising from subscription agreements for education services

2.       Follow-up of lawsuits arising from defective -poor- service

3.       Lawsuits for monetary and spiritual damages arising from education services

4.       Follow-up of debts and receivables to and from education institutions

5.       Claims for damages arising from acts in breach of competition law in the education sector

6.       Claims for damages arising from manipulative ads and unfair commercial practices in the education sector